Returns & Exchanges
At Carpet Underlay Shop, we want you to be completely satisfied with your purchase. If you have over-ordered or changed your mind, you can return your unused products within 30 days of delivery for a full refund.
Contact Our Support Team
Notify us of your intent to return by emailing our customer service team with your order number and the specific items you wish to send back.
Package Your Items
Ensure the underlay or accessories are in their original packaging and securely sealed to prevent damage during transit back to our warehouse.
Arrange Transportation
Ship the items back to our distribution center using your preferred courier; we recommend using a tracked service as the cost of return postage is the responsibility of the customer.
Receive Your Refund
Once our team inspects the returned goods to confirm they are in a resalable condition, we will process your refund to your original payment method within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing